These Terms and Conditions of booking set out our obligations to you and your commitments to us when you book events with us. These together with the information contained in the Booking Confirmation is the basis of our contract with you. It is important that you, the group leader, read through the terms and conditions before you book as it is your responsibility that the group are made aware of these terms and conditions before, during and after your booking has been made with Simply Stag & Hen Ltd.
For canal boat bookings, there are additional terms and conditions from our supplier sent out separately to the group leader upon provisional bookings being made.
“We” “us” and “our” are references to Simply Stag & Hen Ltd.
“You”, “your” or “party” are references to the entity named in your contact with us.
“In writing” means by email or letter.
“Group Leader” means the person who makes the booking on behalf of the entity named on the Booking Confirmation and who will be our point of contact (and any substitute for this person).
“Arrangements” means the activities, accommodation, meals, events and services (or any of them), as applicable, booked through us in accordance with this agreement or any other agreement between you and us.
The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
The key terms of our agreement:-
- You will enter into a binding contract with us when we confirm to you that your event is booked in a confirmation email. If you then cancel your arrangements, you will be required to pay cancellation charges. Initially, this will be the deposit you paid to secure your arrangements, but after you’ve paid the balance of the price of your arrangements, there will be no refunds for cancellations;
- You can make changes to your confirmed arrangements in certain circumstances.
- We may make changes to and cancel your confirmed arrangements
- Some of our arrangements involve physical exertion and/or risk.
- We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this, and you must always report any dissatisfaction to us as soon as you can. 6. When you pay your deposit, you agree that we may automatically collect the final balance and any final adjustment for your share of the arrangements from the last card that you used with us. If you have paid another guest’s deposit, then you are committed to also pay that guest’s balance and any subsequent adjustment.
ACCURACY OF INFORMATION OR BOOKING ERRORS
We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances.
All website descriptions are made in good faith and every care is taken to ensure their accuracy. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions except where these have arisen due to our negligence or that of any our employees (as long as they were acting in the course of their employment at the time). While we provide product images to give a close representation of the product, we reserve the right to use images that may not be of the exact product itself.
THE GROUP ORGANISER
Whether you choose to have the Organiser make all payments on behalf of your party or if you choose to pay individually, you accept that the Organiser has the authority to deal with us on your behalf but we may act on the instructions of individual members of the party if we consider it necessary. If for any reason there is a change in the Organiser, you should notify us in writing immediately. The Organiser must be authorised to make the booking on the basis of these terms and conditions by all persons on the booking and their parent or guardian for all party members who are under 18 when the booking is made. We can only accept bookings if the Organiser is a minimum of 18 years old. Each individual member of the party will be liable for payment of amounts due in relation to their individual booking. Additionally (at our option) the Organiser will be liable for payment of all amounts due in relation to the whole booking.
BOOKING & PAYMENTS
To book an event with Simplyhen.co.uk you must place a non-refundable deposit of £25 (unless otherwise stated) to secure your group booking. By placing this deposit you confirm the accuracy of all information you have provided and accept these terms and conditions on behalf of yourself and members of your group.
The agreement between yourself and simplyhen.co.uk only comes into existence once your booking has been formally acknowledged in writing via email or letter by simplyhen.co.uk. These terms and conditions constitute the agreement between you and simplyhen.co.uk.
It may take up to 2 working days from the booking reservation until we confirm your booking. If you do not receive a confirmation invoice within 3 working days, you should contact us directly to ensure that your booking has been made & confirmed.
Once we have received the £25 deposit, Group members then have up to 14 days to place a £25 per person deposit to confirm their place on the booking unless specified in writing by us. The individual group member deposits are non-transferable and non-refundable.
The final balance for the Arrangements must be settled 6 weeks prior to the Arrangements commencement date unless specified in writing by us. The Group Leader can elect to pay for the whole group at any stage prior to the final payment date.
Any booking made within 6 weeks of Arrangements commencement date will require full payment unless alternative payment arrangements are agreed by us in writing.
No confirmation documents or tickets relevant to the booking will be dispatched until the booking has been fully paid.
You must check all documents (including any tickets or vouchers) which we send to you and contact us at once if any information appearing on the booking confirmation or any other document appears to be inaccurate or incomplete
Payments can be made by bank transfer or by using a valid credit or debit card.
Some suppliers of activity or accommodation services may on occasion require security bond/security deposit at their discretion from you or your party separate to any arrangements with us. Please note this is particularly relevant to single-sex groups in hotel accommodation (most UK hotels will request a refundable behaviour bond/deposit or card swipe on arrival from large single sex groups). The Client understands that this is not within our control, and is a national UK wide practice for hotels. We will do our utmost to give you prior notice where this might happen, but in some extreme cases, this may not be possible. Please check with us when paying your final balance.
There may be circumstances where your itinerary or the party size changes after all group members have paid the balance. This could give rise to an extra cost or refund which we call the “adjustment”.
We will automatically attempt to deduct or make a refund to the latest card details you have registered with us approximately 3 days before the departure date. We will notify you by email at least 24 hours before we credit or debit your card if an adjustment has arisen. If we are unable to debit your card, we will notify you by email and you will be invited to update your card details to settle the “adjustment”.
THE PRICE YOU PAY
We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements. We will also change the price where there has been a change to the details of the original booking that affects its overall price. Once your arrangements have been confirmed to you in our confirmation email then subject to other clauses in these terms and conditions, the price will not change.
CHANGES BY US
It is unlikely that we will have to make any changes to your arrangements, but occasionally we have to make changes and we reserve the right to do so at any time and to substitute alternative arrangements without accepting liability. Most of these changes are minor for example a change in the timing of your confirmed activity(ies); a change in the venue at which any activity you have booked is to take place (where the activity itself has not changed); a change of accommodation to accommodation of the same or higher standard within the same destination city.
If we have to make a significant change to your Arrangements at any time we will inform you as soon as possible.
In this instance, we will offer you the choice of the following options:
- Accept the changed Arrangements
- Suggest alternative Arrangements of a similar standard to that originally booked which you may choose to book instead
- Cancel or accept the cancellation in which case we will offer a full refund of all monies you have paid to us relating to the cancelled or amended Arrangement(s).
Please note the above options are not available where any change made is deemed by us to be a minor change.
Simplyhen.co.uk reserves the right to cancel any itinerary and arrangement (before the commencement of the arrangements), due to force majeure, health concerns or any other reason outside the control of Simplyhen.co.uk that we, in our absolute discretion, may determine.
Force majeure events include (but are not limited to) war or threat of war, riot, civil strife or unrest, Acts of Good, strikes, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or any other event that is beyond the reasonable control of Simplyhen.co.uk
CHANGES AND CANCELLATIONS BY YOU
If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges set out below. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
If your arrangements are a package and if any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
CHARGES IN THE EVENT OF A CANCELLATION
In the event of a cancellation, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling):-
If more than 42 days before the date your arrangements the amount you must pay to us or the supplier(s) is the deposit.
If less than 42 days before the date your arrangements the amount you must pay to us or the supplier(s) is 100% of the total cost of the arrangements
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
Some of the activities can be affected by adverse/poor weather. This is not something within our control. If you wish to cancel or change your booking due to foreseeable weather conditions then you will be subject to the usual cancellation and changes terms and conditions unless otherwise stated/agreed by us in writing. We will always do our best in these situations to arrive at a mutually beneficial outcome for both you / your group, us, and our suppliers.
YOUR GROUP’S BEHAVIOUR
Our suppliers all operate with same-sex hen and stag groups and are fully aware that everyone is wanting to have a good time.
However, you and your group are expected to be respectful of your surroundings, environment and other people outside of your group. All our suppliers/hotels have the right to terminate without notice your activity, stay if any behaviour is deemed to be inappropriate by them.
Some of our activities may require you to have an acceptable level of fitness. It is your responsibility to ensure that if you are booking/have booked a physical activity, that you ensure your group members are all suitably fit & healthy to partake in the activity. If you are not sure about any particular concern then you can contact us for advice. Undertaking any activity is at your own risk, so it’s important that every effort is made by you to ensure all group members are in agreement that they are suitably fit and healthy to partake in the activity.
Complaints about activities or hotel accommodation must be made directly to the supplier of activity on the day, or the hotel itself in the first instance. We ask that if necessary you also let us know about this complaint at a convenient time to you. If your complaint was not dealt with to your satisfaction on the day by the supplier or hotel, and you wish for us to follow this up for you, then you must contact us with full details within 7 days of the initial complaint to the supplier/hotel being made.
Simply Hen does not supply directly any activities or accommodation services. Simply Hen is a booking agent only, and as such under English law we have no responsibility for the actual provision of the arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. Our responsibility is limited to making your booking with a supplier on your behalf as per your instructions. All information we provide to you is in good faith that it is correct in line with documentation from our suppliers. We use only a very hand-picked selection of high-quality suppliers who consistently prove to be professional and diligent.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of any person(s) affected or any member(s) of your party; or
- the act(s) and/or omission(s) of a third party not connected with the provision of your Arrangements and which were unforeseeable or unavoidable; or
- Force Majeure
We are not liable for any service or activity for which we have not arranged on your behalf. For instance transport services, other activities, accommodation. It is your responsibility to ensure that you allow all reasonable time to arrive at your booked activities and to ensure that your overall itinerary for your day/night /weekend is sensible and gives room for leeway in your timings. All timings that we advise to you for activities and services that you book with us are advised in good faith, but we advise that you recognise that actual activity start and end times can and do from time to time differ from expectation within reason.
We are not liable for any losses, damages, injury to you, your group, your businesses whilst partaking in activities or services booked by us. As a booking agent, we are responsible only for the actual booking of activities and services under your instruction. Our business is simply to make the booking process of services and activities that you are already wishing to procure but prefer to make the process of book and paying for these services and activities simpler for you and your group members.
The Company reserves all copyright and any other rights (if any) which may subsist in the products of, or in connection with, the provision of the Event Management Services. The Company reserves the right to take such actions as may be appropriate to restrain or prevent infringement of such copyright.
- Law and Jurisdiction
- These Terms and Conditions shall be governed by the laws of England and Wales.
- Any dispute between the Parties relating to these Terms and Conditions shall fall within the jurisdiction of the courts of England and Wales.